Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a return, refund, or reshipment for ordered products if:

• you did not receive them within the maximum estimated shipping time mentioned in your selected shipping offer (not including a maximum of 15 business days for processing time and grace margin)
• you received the wrong item (supporting photos are requested)
• you received an item with manufacturing defects (supporting photos are requested)

We do not issue the refund if:

• your order did not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order did not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of zenshy.com

*In case you did not receive your order you can submit refund/reshipment requests 15 days after the expiration of the maximum estimated shipping time frame mentioned in your selected shipping offer. In case you received a wrong item or an item with manufacturing defects, you can submit a return, refund, or reshipment request instantly. You can do it by sending a message on Contact Us page.

*Business days exclude holidays at exporting countries and the country of delivery.