We are proud to offer premium international shipping services across the globe. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
What about customs?
We are not responsible for any custom fees once the items are shipped. By purchasing our products, you consent that one or more packages may be shipped to you, where you may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location and shipping method. At checkout you will have the chance to choose the shipping offer most convenient to you, where the estimated range for shipping time will be mentioned clearly.
Overall our estimated shipping time is 15-45 business days.
*This does not include processing time of 5-10 business days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system. If your order was placed for more than 7 business days and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a return, refund, or reshipment for ordered products if:
you did not receive them within the maximum estimated shipping time mentioned in your selected shipping offer (not including a maximum of 15 business days for processing time and grace margin).
you received the wrong item (supporting photos are requested)
you received an item with manufacturing defects (supporting photos are requested)
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Zenshy.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of zenshy.com
*In case you did not receive your order you can submit refund/reshipment requests 15 days after the expiration of the maximum estimated shipping time mentioned in your selected shipping offer. In case you received a wrong item or an item with manufacturing defects, you can submit a return, refund, or reshipment request instantly. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If you have any other questions, please contact us and we will do our best to help you out.
Write a Review
31 Mar 2020 06:46
Fast, efficient and trouble-free. The product is 100% compatible with the description. I would definitely recommend it and thank you for a successful transaction.
14 Mar 2020 11:09
very happy with quality, finishing. should have more designs . it came to canada in time. will definitely order more
13 Feb 2020 09:57
31 Jan 2020 04:49
I liked the handbag, beautiful, original, a lot of pockets, the locks all work. Accessories in gold, but not shiny. You can wear in any way. Thank you!
28 Jan 2020 07:00
Great bag, real leather, class !!! Very fast shipping.
22 Jan 2020 06:32
The order was delivered very quickly, the bag is good, it smells nice of leather. For carrying over the shoulder, the belt is a little short, but for the belt - just right. It looks very stylish. There are no careless seams and protruding threads, everything is of high quality. With a denim or leather jacket it will be generally perfect.
15 Jan 2020 16:25
excelente lo recomiendo mucho. te garantizo te va a gustar
31 Dec 2019 01:32
The quality is good, leather.
28 Dec 2019 05:02
Great thing! Really genuine leather !! Delivered in 25 days
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.